Please review the following Terms and Conditions carefully. By accessing this website and its contents, you agree to comply with these Terms of Use. If you do not accept these terms, please refrain from using the site. Xyleum reserves the right to modify these Terms at any time, and it is your responsibility to review them periodically. Continued use of the website constitutes your acceptance of any updated terms.
GENERAL PROVISIONS
This License Agreement (the “Agreement”) outlines the legal relationship between Xyleum, operating through its affiliated partners (“the Company”), and any individual or organization (“the Client”) utilizing its digital platforms, software products, or IT services. This Agreement governs the delivery and usage of technology solutions provided by the Company, including web platforms, cloud-based applications, and related services.
By using Xyleum’s technology solutions or engaging with its digital services, the Client confirms their acceptance of the policies, terms, and legal documentation made available by the Company. If the Client disagrees with any portion of these materials, they are advised to discontinue the use of all services immediately.
This Agreement defines the responsibilities and rights of all parties (the Company, Clients, and third parties) in relation to the use, distribution, storage, and processing of data and content published on the Company’s official websites, applications, or through any other affiliated digital channels.
Any entity or individual who accesses, interacts with, or consumes information from the Company’s website, cloud platforms, or digital systems is considered a user under this Agreement and is bound by its terms.
This Agreement also applies to data or services distributed via APIs, software downloads, online tools, or other electronic means, including proprietary software and documentation.
Additional terms, laws, and regulatory frameworks may apply to certain products and services. These include, but are not limited to:
- The Company’s logo, software, and platform names are registered trademarks protected by international intellectual property law.
- Third-party content hosted or linked through the Company’s platform is subject to the copyright laws of its respective owners and governed by applicable licenses.
- All proprietary content and software developed and distributed by Xyleum are protected by copyright under global treaties and digital rights regulations.
- The Company restricts service availability in regions subject to international trade sanctions or cybersecurity blacklists, including those enforced by bodies such as OFAC, FATF, the UN, and others.
KEY DEFINITIONS IN THIS AGREEMENT
The following terms are used in this Agreement and should be understood as defined below unless otherwise indicated within the context of the document:
Account: A user profile or system account created for the Client by the Company to access and use its digital products, platforms, or services.
The Agreement: This legal contract between the Client and the Company, which includes the Privacy Policy and other related documents published on the Company’s website(s).
Xyleum: The technology company that owns and operates this website and all associated services and platforms.
Application: Any software, web-based tool, or mobile service provided by the Company to enable users to perform specific digital or business-related tasks.
Business Day: Any working day, excluding weekends and recognized national holidays.
Client Application Form: The registration or onboarding form completed by the Client to request services, which helps the Company perform account setup, verification, and compliance processes.
Cloud Services: IT services provided via the internet, including but not limited to hosting, data storage, and application deployment offered by the Company.
Company Systems: The hardware, software, platforms, and infrastructure used by the Company to deliver its services.
Credentials: Login information such as a username and password used by the Client to access secure areas of the Company’s systems or platforms.
Data: Any digital content, files, code, logs, or user-generated information processed or stored through the Company’s services.
Deployment: The act of installing, configuring, or releasing software or system updates to production environments or user systems.
Digital Services: All IT, software, and technology-related solutions offered by the Company, including software as a service (SaaS), platform as a service (PaaS), and APIs.
Incident: An unplanned interruption or disruption in a system, service, or application affecting its normal operation.
Infrastructure: The servers, networks, databases, and computing resources used to deliver the Company’s services.
Integration: The process of connecting the Company’s services with third-party platforms, tools, or APIs to enable seamless data exchange or workflow automation.
License: The rights granted by the Company to the Client to use its software or services under specific terms defined in this Agreement.
Maintenance: Scheduled or unscheduled technical work to update, repair, or improve the performance and security of the Company’s services.
Platform: The technology environment provided by the Company that allows the Client to build, deploy, and manage applications, data, or services.
Service Level Agreement (SLA): A formal commitment defining the expected performance, uptime, and support standards provided by the Company.
Services: The collective offerings provided by the Company, including but not limited to software platforms, technical support, development tools, and hosting infrastructure.
Software: Any application, system, code, or program provided by the Company, either downloadable or cloud-based, under a license agreement.
Support: Assistance provided by the Company to the Client for troubleshooting, onboarding, integration, a
The Client agrees to pay the Company, upon request, any fees, service charges, or usage-based costs as outlined in the applicable pricing plan or as deemed necessary by the Company to ensure uninterrupted delivery of services under this Agreement.
Unless otherwise arranged, payments must be made in the designated currency and through the approved payment methods. All payments are considered final and non-refundable unless explicitly stated in the Company’s refund or cancellation policy. The Client waives any entitlement to interest on advance or retained payments.
The Company reserves the right to withhold access to services or suspend an account if the Client fails to meet financial obligations. The Company may also retain ownership or control over any data, services, or licenses until full payment is received and all obligations are fulfilled.
The Company also retains the right to restrict or modify service delivery, including but not limited to limiting feature access, reducing resource allocation, or suspending new service provisioning under circumstances such as:
- a) Unusual system usage patterns or technical anomalies; or
- b) Violation of usage limits, licensing terms, or overdue payments.
If the Client’s usage exceeds the allocated quota or breaches the agreed service terms, the Company may suspend certain functionalities or require the Client to upgrade to an appropriate service plan to maintain continuity.
Should the Client’s account pose a security, legal, or operational risk, or if usage threatens to disrupt services for other users, the Company reserves the right to take immediate action, including restricting access or terminating the affected services.
The Client acknowledges that the use of software and technology services carries inherent risks, including potential data loss, integration errors, or service interruptions. Clients should assess the suitability of the Company’s services based on their technical and organizational needs.
The Client certifies that all information submitted during the account registration or onboarding process is true, complete, and not misleading in any material way.
The Company is committed to protecting the privacy and data of its clients. Our